NY HELPYes

AgencyVictim Services, Office of

TitleCrime Victims Specialist 1/Trainee

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53413 to $68630 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany

StateNY

Zip Code12210

Duties Description The primary function of the Crime Victims Specialist (CVS) 1 is to review and process compensation and medical claims filed by crime victims or their survivors for unreimbursed compensable expenses incurred. A critical function of this position is handling telephone calls from providers and claimants, and being able to communicate effectively, both verbally and in writing, with victims, insurance companies, and law enforcement agencies. Specific duties include but are not limited to:
• Review claims from initial investigation through the final decision of the claim
• Review documents, verify accuracy and validity of information
• Obtain supporting documentation by contacting law enforcement agencies, employers, medical providers, victim services advocates, and survivors and claimants
• Analyze medical bills and explanation of benefit statements to determine the claimant’s responsibility
• Review medical documents and reports to determine causal relationship of the treatment and crime injury
• Create and approve payments to claimants and/or providers
• Review of submitted documentation and preparation of amended decisions as necessary
• Process Forensic Rape Exam (FRE) claims
• Conduct training, internally and externally, on OVS rules, regulations, and guidelines for compensation; and showing compassion to the victims being served.

There is the potential of 10% travel associated with this position, including overnight travel.

Minimum Qualifications NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Either 1. Four years of the qualifying experience described below.

Or 2. an associate's degree AND two years of the qualifying experience described below.

Or 3. a bachelor's degree.

Qualifying experience: Experience in completing Office of Victim Services claim applications or providing direct service* to crime victims.

*Direct Service is defined as those services which immediately respond to the emotional and physical needs of crime victims, including those impacted by human trafficking, domestic abuse, child abuse, sexual abuse, or rape by performing tasks such as:
• Conducting safety assessments and safety planning for victims of violent crime;
• Providing child protective services in person or through a state central registry;
• Providing one-on-one, group, or hotline counseling for crime victims;
• Providing court-related liaison and advocacy services, including preparation for testimony and accompanying clients to court hearings;
• Obtaining temporary, emergency resources related to shelter, food, transportation, and clothing and connecting clients to permanent solutions in these areas; arranging for transportation, accommodations, and childcare for victims and their immediate dependents;
• Assisting victims with financial, housing, medical and educational needs through referral and direct intervention;
• Performing crisis intervention services;
• Processing applications for the Office of Victim Services.

NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

COMPETITIVE MINIMUM QUALIFICATIONS:

Reachable on the current eligible list for this title, or one year of permanent competitive service in a title SG-12 or higher and otherwise eligible to transfer to a Crime Victim Specialist 1/Trainee under Section 70.1 of Civil Service Law. The only title eligible to transfer to CVS Trainee is Program Aide; titles eligible to transfer to CVS 1, SG-14 are Investigator 1 and Workers' Compensation Examiner.

Additional Comments There is the potential of 10% travel associated with this position, including overnight travel.

Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at DEIA@dcjs.ny.gov or (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Name Dan Fitzgerald

Telephone 518-485-7740

Fax (518) 457-4000

Email Address DCJSJobs@dcjs.ny.gov

Address

Street 80 South Swan Street

Alfred E Smith Building

City Albany

State NY

Zip Code 12210

 

Notes on ApplyingPlease send a cover letter and resume to the email address above. Please reference posting # 189195 on your cover letter.